The Pant Project, a trailblazer in the mass-customized apparel industry, excels at offering tailored pants designed for unmatched comfort, flexibility, and style. Specializing in Made-to-Measure pants, this Made-in-India brand is committed to delivering premium quality and personalized fashion. Founded by Dhruv and Udit Toshniwal, The Pant Project is dedicated to revolutionizing custom tailoring in India, ensuring you find the perfect pants for every occasion.

Driven by a commitment to ethical fashion and personalized customer service (including free alterations), The Pant Project faced a significant challenge: delivering pants tailored to customers’ exact measurements required transforming their manufacturing and supply chain processes. Key challenges included:

• Lack of End-to-End Tracking: Without a centralized tracking system, managing individual orders, material allocation, and work-in-progress (WIP) across multiple manufacturing stages was cumbersome and error-prone.
• Delays and Poor Communication: Relying on static, end-of-day Excel spreadsheets caused significant operational inefficiencies. The lack of real-time visibility into order statuses delayed management’s ability to respond to deviations, leading to customer dissatisfaction.
• Poor Supply Chain Visibility: Limited transparency into production capacity, lead times, and scheduling across the production cycle made it difficult to identify bottlenecks and optimize processes.
• Mass Customization Complexity: The unique nature of mass-customized orders required real-time data integration, BOM (bill of materials) management, and flexible production planning, which manual processes or basic spreadsheets couldn’t handle.
• Customer Experience Gaps: Customers had no visibility into potential delays or revised delivery dates, impacting brand trust and customer satisfaction.

• Missed Deadlines: Inefficient processes led to stockouts, extended lead times, and logistical delays, causing missed deadlines and unsatisfied customers.
• Difficulty Optimizing Processes: Without insights into production bottlenecks (cutting, sewing, finishing, quality control), process improvements were challenging, hindering efficiency.
• Subpar Customer Experience: Customers couldn’t track order statuses or potential delays, eroding brand loyalty and trust.

To overcome these challenges, The Pant Project partnered with Stitch MES to implement a comprehensive Manufacturing Execution System (MES).

• QR Code-Based Order Tracking: Stitch MES generated unique QR codes for each customer order, integrated with physical work orders for seamless scanning and real-time WIP tracking across production stages.
• Real-Time Process Visibility: Each QR code scan updated the order status in real time, offering management and customers real-time supply chain visibility and accurate updates on the garment’s progress.
• Workflow Templates and Bottleneck Identification: Stitch MES enabled the creation of custom process templates (e.g., a 16-step process for trousers), helping management track production time per stage and identify inefficiencies.
• Enhanced Customer Engagement: Customers could track their orders’ progress through every production stage, fostering transparency, improving order tracking, and enhancing the customer experience.

The Stitch MES integration delivered transformative benefits to The Pant Project:

• Improved Supply Chain Efficiency: Real-time tracking and data analysis optimized production scheduling, improved capacity planning, reduced delays, and ensured on-time delivery.
• Enhanced Decision-Making: Data-driven insights into material usage, lead times, and production capacity empowered management to identify bottlenecks and make informed decisions for greater efficiency.
• Elevated Customer Experience: Increased transparency, including visibility into estimated delivery dates and potential delays, led to higher customer satisfaction and strengthened brand trust.